It goes against our guidelines to offer incentives for reviews. Poorly managed, as I hardly see any staff attending to stray weights left behind by users or instructing users to put their weights back after use. Verification can help ensure real people write reviews about real companies. 2023 Trustpilot, Inc. All rights reserved. beyond me , they have sullied their name. Not only would this make their car park look busy, it would attract more customers, but for the most of the time it is empty and no wonder. i m not only writing my concerns here but i am also taking it to citizen advise beaure or somewhere it matters. LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. I paid for a year membership and at that point had several months left. Join the 268 people who've already contributed. I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. Published on: January 2, 2023. A couple of points - the changing rooms are often dirty due to disrespectful members and the showers could be set on a longer timer as they are not great. There were a lot of guys when we went waiting outside. I went a few times a week and they were welcoming and a great bunch of people. HiPlease accept our sincere apologies for the negative experience you've had with truGym. I'd be in two minds about renewing my membership next year. I find the booking system for classes difficult to work out which is why I havent booked any yet. Consistently fail to keep to their own opening and closing times. It was a great gym to start off my journey on becoming the best version of my self. Anyone can write a Trustpilot review. i havent seen the gym manager, i dont know even if she exists, just heard there is one. I have been trying to contact them for a refund for months and have been completely ignored. Trugym uxbridge - fine facilities wise, changing rooms were average, lots of lockers and space, but only two showers.My 2 star rating comes from my experience trying to cancel my membership after moving away. Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. Great for all ages, shapes and sizes! They DO NOT reply to any emails or answer their phone number but they write to you weekly claiming that you haven't replied to their previous letter and they add MORE charges and threaten legal action. I don't know what they're called either so I can't Google it.This is by no means a bad review, I'm just writing away and realising I could vary my routine with a bit of confidence and knowledge. The pool is excellent. *Paying your bill on the phone with a customer service representative incurs a $5 processing fee. Join the 271 people who've already contributed. Companies can ask for reviews via automatic invitations. Great gym, Centre of Bromley and easy for me to get to.There is free parking right out side after 6:30 which is perfect for me as i go after work. Management ineffective and ambivalent. Over the years Trugym Luton has improved with increasing various classes, refurbed & painted & staff are really friendly. 2023 Trustpilot A/S. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. This gym offers friendly staff with excellent personal trainers. Submit an enquiry or refer a friend to truGym today! I choose at this time to cancel our memberships and truGym continued to take money from my account. How many stars would you give TruGym? TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 14 The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. They are young, inexperienced and basically don't want to be there. | Read 101-120 Reviews out of 258 Cancelled my membership with them, because they jacked up there prices and have terrible faculties and awful class times! Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. We also ensure all reviews are published without moderation. After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. and when I talked to Harlands and the branch, was treated with a rude, defensive manner. Still waiting on a response to my request for a refund. Your experience matters. | Read 81-100 Reviews out of 264 Join the 261 people who've already contributed. Awful!!! The hygiene is not the best and most of the times the lockers dont work, however as a person who covers and the only ladies gym around the price isnt too bad. Companies can ask for reviews via automatic invitations. Even a reminder email could have helped, Never join this gym, Its not good. Fuming to be honest. It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! Cancelled after one year membership. Finally. TrugymStop taking payments from new customers when you know full well that you are closed !!!! Unfortunately, altough I think the Gym itself is ok, I would advise everyone to avoid signing up with them due to their payment company. Most of the equipment is very old and remains unfixed for long periods of time. Staff are mostly friendly and it's well worth a visit. As the face of the organization, the customer service team is instrumental in building and maintaining that reputation. The only area of improvement I can think of would be ensuring there is enough roll in the spin room to wipe down our bikes afterwards instead of having to hunt for some in the gym floor. Hi BAPlease accept our sincere apologies for the negative experience you've had with truGym. Weights are all over the place. And parking right outside that's free!! Management is awful only good thing about trugym Gateshead is the cleaner, shes a credit to them, helpful and extremely polite! Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. And maybe something on the wall with ideas for kettle bells and how to use the other equipment as there is a lot that I am not sure how to use. We also ensure all reviews are published without moderation. The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Good gym but would be a lot better with a pool for people to enjoy an early morning dip or even casual swimming after a hard session. Date of experience: 19 February 2018 Verification can help ensure real people write reviews about real companies. Any attempt to contact head office is ignored. Poor customer service and conflicting information provided by staff! Not only was this man always on his phone during his shift but he would then stay behind with his mates chatting to them whilst they trained to the full midnight close. Join the 261 people who've already contributed. The TruGym in Uxbridge closed without warning and were still taking payments AND bookings. Friendly staff always happy to help. Awful!! TruGym Stevenage. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! Trugym is just at the level that suits me. I bought a membership 4 years ago. Joined over a year ago, Didn't know that if you choose for 12 months membership its continues without warning to charge you automatically after 12months is up, small print is always lost out on and how many times does someone remember to read that in a year, to not know they continue to charge even after 12 months. Also, water little bit too cold sometimes. They definitely make it difficult to contact them through their website. Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. My only criticism is that the drinks holders on some of the machines eg-treadmills, are not very clean, just a little grimy. This gym is disgraceful closed on the the day no warning, staff left with no jobs with no notice and members ripped off stay well away disgusting. After a few weeks of this i started to get upset. Dont join the gym. Worst customer service ever have not had one reply to my messages or calls!! because of this I was able to cancel my contract. Absolutely Disgusting service their staff misdirecte you and then they go and say we didnt say anything, ridiculous service also very rude . How many stars would you give TruGym? Good luck TruGym you are going to need it! Most staff are very polite. I never received any email.In March 2019 i decided to cancel my DD , I had an email from Harlands demanding for payment + additional Charges (25.00) for writing to me.I have spoken to the Branch , They told me that an email was sent out in Aug 2018 asking me to cancel from the TruGym web site which I never received , might have gone to Junk Mail .Then I have requested to cancel in March 2019 , now they demanding Payment of 79.98 and threatening to take me to court or Black list my Credit score .I have only used 1 or 2 months out 10 months payment .I have explained to them I have moved area and impossible to use the GymNo one seems to take notice, All they want is payment and i was told that I signed 12 months contract and they demanding 12 months payments I wish I have done bit of research about this Flesh eating Wolfs who cares about nothing but money People like this don't care other than how much money they make .There is no social care or humanity with this organisation .Please stay away from these Trugym at all cost .I have requested kindly to speak to the management explaining my situation that i have moved area and I can't continue with my membership and also i have paid 10 months membership without using their service but as of yet to date i have not heard nothing other than demanding for payments. Im going to have To cancel direct debit. If this has not happened, then please email headoffice@trugym.co.uk with your name, club and a brief explanation, together with evidence of the transaction dates being different. TruGym Complaints | TruGym #Fail TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness centre TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 29% 17% 12% 2-star 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 5 days ago Huddersfield gym- horrible service TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 6 of 13 Never in my life have I experience such poor customer service After only a couple of weeks of being a member here the problems started. The gym did not respond to my complaint. trugym customer service. Apparently it broke down three years ago and has not been fixed. If you continue to use this site we will assume that you are happy with it. If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. Dreadful management of memberships Id avoid this company and invest elsewhere! When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. Same as below - Trugym Bromley closed and didnt refund the lost membership. Needs improving but here is hoping it gets there! Join the 263 people who've already contributed. The lockers are hardly ever working and even after paying quite a bit we are told to bring in our own padlocks for the locker. I cancelled my membership, now I owe them 82 pound some how, they need to sort out their cancellation policy. Very clean and covid compliant. I use both the free weights, machines and also classes. I am very disappointed that you have emailed me as a new member. Staff were non empathetic and unhelpful following the incident. Your cars are not safe! I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. 15.99 was taken out of my account for many Many Months and I never had chance to cancel my DD either I emailed them requesting to freeze or cancel my Membership in Aug 2018. so you can relax after your workout. Their finance company, Harlands, make it difficult for anyone wanting a refund and good luck with getting a reply from any of the owners. A positive and social environment to train and meet people. Absolute disgrace of a place rude obese staff. Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. The only this is that this is an extremely busy gym as it is luton's best ladies only gym. Anyone can write a Trustpilot review. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 2 of 14 Lovely facilities, long opening hours, relaxing pool area, plenty of gym equipment, reasonable rates, and clean. Please look at the clientele, they aren't an average age of 18, I am 62 my friend is 72 and we have a lot of people in that age group. This happened on several occasions making me again not really want to use the pool and steam room. There is upbeat music playing that's not too loud, TVs with different channels with subtitles. I requested to cancel my membership online as they instructed (because they hide their phone number so fewer people call) and got an automated response, still refering to my cancellation as a 'request'. 14 Customer Service Resume Examples for 2023. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 13 the customer service is absolutely disgusting.. the only thing tru about this gym is that they are money hungry, they are quick to take your money but never return it. My branch shut down down and I never received a membership refund. Absolutely the poorest new customer relationships ever!! Ive been at this gym for nearly 2 years. Top gym with great facilities and friendly staff that are always willing to provide support and advice. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk The machines, if broken are repaired quickly. They offer classes which I have found very useful for my weight loss. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. I tried conversing with someone on their FB page but they were clueless as well, telling me 'i hope things have been resolved??' I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. For example, you can easily set up automatic payments, so you're never late. TruGym Knowingly Breaks the Law Under the Consumer Rights Act If you buy goods that are faulty or pay for a service that isn't fulfilled you are entitled to a refund. Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October). Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. On Wednesday I was shocked to discover it had closed down the day before and all the staff had lost their jobs. Very unprofessional! The room upstairs has old rusty floorboards and a disgusting air con system that is black covered in dust and dirt. Joined for a month at the Keighley branch in August 2013. Contact your local truGym via our online contact form. 2023 Trustpilot, Inc. All rights reserved. Companies can ask for reviews via automatic invitations. Been coming here for many years and have always found the staff very pleasant and welcoming. I'd be in two minds about renewing my membership next year. The facilities are fantastic and the variety of classes included in the price makes it well worth the money the staff are always so friendly, helpful and encouraging when you need it the most. | Read 61-80 Reviews out of 267 All rights reserved. Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. The trouble is they use crooks to process their member's payments. The timings of the place are good too accommodate all women there. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Anyone can write a Trustpilot review. Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. Correction: non-existent customer service. Gym was great but suddenly closed down with little more than a note on the door. If you like swimming, prepare to be hugely disappointed! They've also had bad reports in the paper. | Read 61-80 Reviews out of 255 He said he cannot remember the last time he did any training - it has been at least 2 years (and you can tell, the classes are a world apart from other Les Mills classes in other local gyms!!). Bit apprehensive being a female in my 50s. 2/ showers to cold to use from November to February3/ Inappropriate and vile language rap music on in the gym on several occasion to which I had to ask for it to be turned off as its offensive 5/ Not feeling safe with some of the young males in the pool/ steam room and suffering abuse from them. Went there this afternoon and there was signing stating the gym was forced to close. I tried to speak to the gym they said there was nothing they could do. After further investigation and a recorded admission from the instructor - I discovered that he was not actually a qualified Les Mills instructor. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 2 of 14 The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! Friendly staff. Join the 266 people who've already contributed. We use dedicated people and clever technology to safeguard our platform. Verification can help ensure real people write reviews about real companies. BUILD A PERFECT RESUME. We also ensure all reviews are published without moderation. One good search would have warned me but I was dazzled by the google and facebook reviews. The lessons are good when its not Ramadam or Eid because if they don't have enough members for the class it gets cancelled which I feel it is unfair to the people who are not muslim . TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 2 of 14 Companies can ask for reviews via automatic invitations. Our gyms come with either a sauna or steam room (some have both!) If your account has insufficient funds on the payment date then there will be an administration charge to cover costs. Lied about helping me reinstate a deleted direct debit so that I would end up having to pay an admin fee on top. Join the 248 people who've already contributed. They definitely must have known about the closure. Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. I was asked if Id like to suspend or cancel my membership. Completely recommend this gym for any women that are looking for a great gym for good value for money. Sure the only reason I went with this gym was because its cheap but Im now paying 40 a month for it!! Gym classes are good but the automatic showers could come on for longer as Ive yet to meet anyone who can shower in 4 seconds. Highly recommended. God forbid you request to leave is apparently impossible! TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 4 of 13 Not sit there and eat cakes.Ridicules customer service overall. 3 weeks later and no contact from the Manager at Trugym (despite me ringing 5 TIMES and leaving messages to return my calls) I went back to the gym, only to be informed, by the manager, that he knew nothing about it, had never received my bank statements so assumed they were lost, and claimed he had not received any emails! Bit apprehensive being a female in my 50s. The male showers, out of twelve showers only two have hot water.The floor in the studio has so much tape on it marking out areas that are not to be walked on.The staff (what there is of them) are lovely and try to be helpful.It is very difficult to contact head office all correspondence goes directly to the local staff. Any attempt to contact head office is ignored. | Read 41-60 Reviews out of 258 Generally a decent gym, however it is far too hot- more fans required as really affects my work out and energy levels. | Read 101-120 Reviews out of 262 If you want a real Les Mills class, or any customer service, go to another gym! Don't join this gym. DONT GO TO THIS PLACE AT ANY COST, Trugym chatham, I didn't like the showers. ?TruGym this is unlawful and action is being taken. But no way to resolve it. Its hard to believe this is actually a trading company (for now!). Try to greet customers with a smile and always be courteous and respectful. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 14 of 14 | Read 241-259 Reviews out of 259. there are no fitness classes like totally shredded in the evening. The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. I went home and promptly sent another email to the address he gave me with all my details as an attachment, which promptly bounced back. We use an external company to collect, manage and process direct debit payments. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 13 of 13
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