Start in setup. Clone the Case Layout page layout youll need the Feed View for it later, Dont be tempted to get rid of any existing Case Status values. You write beautiful things. not sure how to troubleshoot this tho..@_@, hmmm! If the instructions leave you scratching your head - tackle this quick project prior to starting challenge 2. Which checkbox I have to checked in Step 5.Actually I am getting below error:"Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. Thank you sooo much, you were right! I'm sure it's something little! Thanks for your advice and help. Please ignore my comment, I was on the wrong Trailhead Playground when checking the challenge HAHAHA. Why the change of heart? Tnx, hmmmm What you have sounds correct. Prework and Notes. I learned so much doing it. Also, my email-to-case and email on demand are checked. I put both the Security and Service Cloud specialist badges here as they don't particularly belong to another category. Yes, routing address: routing name (cloudy Email Routing), Case owner (Basic case organizer), email address (my email address), Verification (Verified).Do I need to change something in the support settings? I hope to inspire all of the worlds trailblazers to learn, grow, and experience! Look at the page layout again- there is another item you will need to add. Thank you for your time and response. The free lemonade offer worked! Hi there, thank you in advance for your time, very kind of you.I am stuck on Challenge 4 - Routing Case Traffic and the error message I am receiving is:Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall.I have 2 Routing Configurations: Advanced Cases with: 'Routing Priority' of 1, 'Routing Model' of Least Active and 'Units of Capacity' of 2.00 - with a 'Related Queue' of 'Advanced Case Organizer'Basic Cases with 'Routing Priority' of 2, 'Routing Model' of Least Active and 'Units of Capacity' of 1.00 - with a 'Related Queue' of 'Basic Case Organizer'.Also;'Email-to-Case' is enabled and has a Routing Address.I have a 'Service Channel' called 'Stormy Cases' (Case object).I also completed the Trail: 'Omni-Channel for Lightning Experience' but obviously I didn't fully understand it :(Thanks again for your time. )- Page name is "Cloud Technical Team Page"- I added the field on page layout as well as the two additional fields it is asking for.- I removed the 4 fields on page layout - Was I supposed to create a new section and name it "Support Life cycle" or something?- Does this have to do with the user set up? Have you set up the routing address? Is knowledge set up correctly on the page layout? Test it first by using real email addresses before you hit that button! Already on GitHub? :), I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. Ensure a High Priority Task is created for the case owner to contact the customer.Please do the needful. This worked for me. Turns out that i put the incorrect work capacity for Basic Cases so it wasnt finding it. But not able to finish this challenge . Apply for Compute Sales Specialist job with Lychee shadow in Taipei, Taipei City, 11568. Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. i could pass the challenge, so great to have some experts available like you! The next requirement is to enable a specific feature that enables the pushing of cases to a user based on availability. My email template body is set up like this:Hey {!Case.Contact},Sorry to hear that your panels aren't generating the power you hoped for. Theyre such a useful way to remember what needs to be done before you start. read more, Youre going to think Im totally pathetic for writing about this!!! Hope this solves it for you too. Initial Response milestone- You only need 1 criteria. Activate your knowledge groups and sub-groups. Have a question about this project? stuck on challenge 7 my error is below Challenge Not yet complete here's what's wrong:We can't find the correct report format. I really learned a lot here. Even after setting up support proc and presence status. Review the steps to create the 'Cloud Technical Team Support Process'. I have enabled the knowledge in the page layout but still get the same error Is there anything else to try? I keep getting this message on step 3:Challenge Not yet complete here's what's wrong:We can't find the Entitlements Tab on the Console. error, has anyone found any way around this? I am not sure what I'm doing wrong? Ask Question Asked 2 years, 8 months ago. I am the Trailhead Baby! kindly disregard my earlier comment.Check the FLS of Case Object of the customise case page layoutAnd you were right, the "count down" should be added too, otherwise another error will pop up.Thanks,. Two things try a different merge field for the name. thanks a bunch. ), Workday Online Integration Course Hyderabad, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. I got it figured out. These have different SLA milestones an agent has to hit its the same in this section. (6 days ago) WebHelp with Superbadge Service Cloud Specialist step 4. Hi Baby, I'm stuck in step 2 whit his stupid error:Challenge Not yet complete here's what's wrong: We can't find a group called 'Basic Support Agents'. While I'm trying to create a Macro, and adding Instructions, the Update Case tab under feed tab is not highlighted. If not, I'm happy to take a look at the details of your macro if you would post them as a comment. I had problem with the chart, now everything is correct. What should I do? 3. here is the complete guide for designers that will increase your knowledge. However, if you are admining a Service Cloud setup then I highly recommend going through the Superbadge, especially if you are moving over to Lightning as this takes you through the features from the Lightning perspective. So heres some advice on how to get through this most super of Salesforce badges its great for: As with any Superbadge on Trailhead, youll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. Desktop Analytics Exploration [2 hrs] (Follow @SForceAnalytics) Data Integration Specialist [8 - 15 hrs] Its pre-requisite Modules: Apex Integration Services [2 hrs] Asynchronous Apex [1 hr 30 mins] API Basics [2 hrs] Lightning Flow [2 hrs 5 mins] Projects. Case( Cloud Technical Team) Layout, I'd bet your guess about the incorrect name is correct- { Cloud Technical Team Page } is what I would try without the "{"'s. Thanks! I have enabled the knowledge user check box in the user profile. I created a new dev org to complete the badge.Challenge Not yet complete here's what's wrong: There was an unexpected error while verifying this challenge. !Challenge Not yet complete here's what's wrong:We can't find that Low Priority Cases have been assigned to the 'Basic Case Organizer' queue. thing I could be missing?Thanks in advance! Any hlp? Did you create a new console? I feel it's an action but how can I combine an email sending and update record in one action is baffling me morever what's frustrating me is that I can't select the cloudy weather template in the default template for a 'send email' action. privacy statement. Ensure you create the Basic Support Agents Group.I create the 3 public groups, but i cannot move on. Read this article- It should answer your question: https://help.salesforce.com/articleView?id=customizesupport_ondemand_email_to_case.htm&type=5If not, leave some details on your setup of email-to-case. I am having trouble with step 4. Its upsurd. Ensure you create the 'Reimbursement and Payments Topics' for Billing Knowledge articles. Do share more like this. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: MQUSLKFA.Tried in doing different org too. I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. Use another way to specify capacity for the routing configurations. If you can not, I'd look around at permissions. Service Cloud Specialist Superbadge - 4,5,6,7 - Blogger I'd just give it 24 hours then recheck the challenge. Still not sure what Im talking about? Ensure Entitlements are visible on Cases in Lightning.' Trailhead Baby any idea? Even clicked edit and save for the profile after changing console settings. Any help! Ensure the Cloudy Weather Email Template addresses the Recipient of the email.My macro runs with the quick text and email set up but I keep getting the error above when i check the challenge. Still stuck? I have read every message I can find and have double and triple checked everything I can think of. Hey I'm getting this errorChallenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. baby samanwaya 8:57 PM (3 minutes ago)to rebecca Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. Hi, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. Appreciate any help. We recommend using a new Developer Edition (DE) to check this challenge. Use Lightning Knowledge to create a knowledge base for better customer service. Hyatt Place New Taipei City Xinzhuang. I used a new trailhead playground created exclusively for the service cloud badge. If the answer is a dev org and you are still on step 1 or 2 of the challenge, I would just start over in a playground. I'm also having issues with challenge 2 - it seems super simple, but I've tested many times and am still getting the same error message: I am doing Service Cloud Specialistchallenge 2. Designers follow many disciplines to create a better online experience for everyone by improving accessibility, user research, and prototyping. This comment has been removed by the author. I have named and renamed it (Over and over and over). Please help me to resolve, Hi,I want to know the resolution for Service cloud specialist badge challenge 7.everything looks fine in my account but not able to pass the challenge due to some grouping issue. Did it help? E.g. I checked again while waiting for your asnwer, and I was issing a character at the end of the Title ('Type' instead of 'Types').I'm all set now, thank you! Email to Case would already be on if youve followed the instructions carefully now its a case (ahem) of establishing a routing address and making sure it doesnt need a firewall agent to work. As with any Superbadge on Trailhead, you'll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. You also increase the likelihood of achieving First Ascent meaning you got every step right the first time! i see one prob in my advance routing configuration i am not able to populate Overflow Assignee. Also, I've included Entitlements in the console. I originally created the Cloud Team Billing Support profile first, then cloned it (using the clone button on the Billing profile page) to create the Cloud Team Technical Support profile. Billing Topics (Billing_Topics) with Payments and Reimbursements. The key word is "rename." This, like all superbadges, requires a careful read through the instructions prior to any clicking. Could you share some details of what you have? Please help me.Thanks,Vinay Manduva, Techforce services is a Salesforce Consulting Services in Australia Specialising in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core.Salesforce Data Analytics let us help you become a data driven organisation and ensure your data is working hard for your business This includes implementiSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce DevOps partnersSalesforce DevOpsManaged project services, Techforce services is a Salesforce Consulting Services in Australia Specializing in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in Australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core. Hello. If you need more help, leave a comment! That is frustrating! Unfortunately, the more I mess with it - it feels like I'm hosing my trailhead org. Hello,I'm stuck on Challenge 4 with the error:"Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Also, to be honest, I dont think I am understanding the relationship between the 'Service Channel' and well anything else. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart.
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