Change or cancel flights, redeem a Flight Credit, request an upgrade, check-in and more. Fly with us and discover the Qantas difference. Qantas Psychometric Test, Recruitment process, Interview Questions & Pilot Assessment Online Preparation - 2023 What Is Qantas? View Sonia Fernandes' profile on LinkedIn, the world's largest professional community. Common problems addressed by the customer care unit that answers calls to [1^858^609^0482] include Change Flight, Baggage Problem, Refund Flight, Special Request, Flight Inquiry and other customer service issues. Travel and partner special offers available exclusively for our members. The regulations require commercial airlines like Qantas Airways to run criminal background checks on prospective employees, and there is a specific list of criminal activities that can automatically disqualify your candidacy for the job. See the complete profile on LinkedIn and discover Sonia's connections and jobs at similar companies. Your interviewer will look to gain insight on your ability to multitask by having you share about a past job where you had to be an effective multitasker. Looking for some holiday inspiration? Browse our airport guides and lounge network information. Detail-oriented? Is there an example you can cite of another time when you dealt with a customer who wanted a price match? The process took 2 weeks. Sonia Fernandes - Customer Service Business Agent - Qantas | LinkedIn Why were you the one who took the initiative to solve this problem? Ground Crew/Ramp Agent - Sydney Airport. "I have no issue being subjected to a criminal background check and employment verification. News that the . Customer Service Business Agent at Qantas Greater Sydney Area. Kranthi Chintapula - Customer Consultant & Service Delivery - Qantas We're constantly challenging ourselves to reimagine our customer experience, and work hard to connect . Describe a time when you had to deal with a difficult customer, what was Th outcome and what would you have done differently. I applied online. Reviews from Qantas employees about working as a Customer Service Representative at Qantas. Fly with us and discover the Qantas difference. I interviewed at Qantas in Feb 2023. Step 4; Invited to an online group assessment. If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! Assessment day I attended the morning session (apparently there was also an afternoon) 16 people in total we were split into groups of 4 They would tell you that I have excellent communication skills, the ability to problem solve as part of a larger team, and that I bring a positive attitude to work on a daily basis. Meeting as a Group. Information about visas, health and more. If you've ever undergone a background or employment verification check for a past job, mention this as well. I really love the uniforms that are required for the job and would take a lot of pride in wearing it each day. Online application and then I was invited to submit an online interview which consisted of about 6 questions. You will find recent job openings at Qantas airlines in multiple job positions like Cabin Crew, Flight Attendants, Pilots, Catering Service, Ground . We do not claim our questions will be asked in any interview you may have. I explained to him that while our drive through menu did explain all condiments on the sandwiches, I'd be happy to have another sandwich made to his order at no extra cost. Upgrade your web browser for an enhanced experience. As you answer any questions related to your interpersonal skills and working with customers, be sure to talk about your listening skills, verbal communication skills, positive attitude, and empathetic approach, as these are all of the necessary skills needed to provide the best service possible to customers when spending small amounts of time with them. Be the first to find this interview helpful, About yourself, experiences, abilities and character. The process took 3 months. Beyond being friendly and reassuring, what other relevant skills do you have? As you prepare for you interview, think back to a job you held where adherence to regulations was important in the work you performed, describe that experience to the interviewer, and explain the steps you took to ensure you were following all policies. There was about a month or two wait between each step. If policy didn't allow this, I would explain this to the customer and let them know why we have the policy in place. ", "I work great in a team environment, I am courteous and listen, but if I have an idea, I am not afraid to speak it! Responsibilities. "I would not have any issues with the dress policies that you have in place for your staff. My colleagues have always appreciated my ability to speak my mind and not be withdrawn in the workplace. how to verify an unverified sender in outlook. If you don't have direct experience with either of these duties, let your interviewer know that you are ready and willing to handle these tasks. Appearance to customers is extremely important at Qantas Airways, and your interviewer will be looking to hear that you will take pride in your appearance by being neatly groomed and in uniform for work each day. To help you prepare for a Customer Service Agent interview at Qantas Airways, here are 22 interview questions and answer examples. State you would be proud to work for a company that is so dedicated to helping the environment. I received a scenario which you had to remember key information from. When you call this number, you'll be connected with a customer service representative who can help you with all your needs. I have had several jobs in the past that involved providing service to customers over the phone. qantas customer service agent recruitment process Earn Qantas Points when riding with Uber to and from eligible Australian airports. describe a time you solved a problem without any others help. Qantas doesn't accept unsolicited resumes. I had a chat interview for my first processing. Payment from customers definitely could be in person at the airport, so having experience here is a plus. . Book and manage your trip with features such as check-in, seat selection and boarding pass access. Whether youre booking your next holiday or flying for business or pleasure, you could be earning points on all sorts of things with our partners. There may be additional role specific questions which you'll need to answer so we can consider your application. Customer Service Representative (Former Employee) - Melbourne VIC - February 21, 2020. When have you gone above and beyond in your previous role? Bookcar hire,car specials,commercial vehiclesandairport transfers. I interviewed at Qantas in Aug 2018. It was 5 questions about customer services. Performing a high level of Customer Service for both domestic and international passengers Check-in duties, gate assist with passengers boarding and arriving flights Working on a 7-day rotating shift, processing payments and helping service all areas of domestic and . To build out your answer more, can you talk about all the hats you had to wear when you ran your own business? If you have ever flown commercially, you know that all staff of the airlines look the part and walk the part of being a true professional on the job. Nice job! What ideas have you brought to a previous role that have benefitted other staff? "I've had two jobs where I did a lot of work with customers over the phone. One shift I was working as the night lead, we had a very angry customer from our drive through who came into the store after receiving his order. The process took 4 weeks. Interviews will take place with a representative from Human Resources, the hiring manager or a combination of both. Empathetic? Qantas Airways Limited is an Australian airline headquartered in Sydney with hubs throughout the rest of the country. Good job! Customer service | Qantas Careers AU Nice! This employer has not claimed their Employer Profile and is missing out on connecting with our community. As you can see from my resume, I have no gaps in employment over the last 15 years of my career since high school. My current role in Customer Service finds me working with customers on processing their orders, checking shipping costs for them, and verifying current pricing on products. An online application process followed by a request to submit a video interview with customer service related questions. While he still mumbled a few extra words after that response, I know he got the point that he was being very out of line to our staff for his mistake, and he apologized to our cashier after receiving his new sandwich. Discuss why your business would have suffered if you weren't familiar with every aspect of it. how did you handle it? All the latest from the Qantas Frequent Flyer program including new partners, new rewards and more. Join Qantas Frequent Flyerorsubscribe to Red Email today. Be the first to find this interview helpful. "Having worked in the food industry at an early age in high school, I learned lessons pretty quickly on how to deal with unreasonable customers. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I chose your airline because my values align closely with your community engagement initiatives, sustainability efforts, and diverse culture of staff. 22 Qantas Airways Customer Service Agent Interview Questions The process took 4 weeks. Competitive salary and shift penalties. Upgrade my browser. Melbourne Airport. Supply Chain Management; Banking, Financial Services & Insurance (BFSI) Digital Marketing; Entrepreneurship; Business Analytics; Human Resource Management Aww crap I was in a panic. Working in a fast-paced, outdoor operational environment, you will load and unload customer baggage, transport it to terminals and aircraft and operate a range . ", Our Professional Interview CoachMarcie Wilmot Reviewed the Above Answer. The process took 3 weeks. With this question, your interviewer will be looking to hear that you'll bring a professional attitude and demeanor to the Customer Service Agent job at Qantas Airways. I interviewed at Qantas (Melbourne) in Sept 2016, I applied on a Friday evening the following morning I received an online questionnaire, the following day I was then asked to complete webcam interview which I did straight away and then following day I was accepted for assessment day which was 2 days after I received the email. In this role, I also took orders and handled customer inquiries and complaints. The Qantas Airways reservation number is +1832 (460)1113. You might also mention that you would be honest about not knowing the answer but would assure the customer that you would find it out for them in a timely manner. Travel and partner special offers available exclusively for our members. why do you want to be a customer services? Customer Service Agent - Customer Service / Call Center - Qantas While it isn't important to know the actual policies of Qantas Airways, it is important that you point out to your interviewer that you would be aware of the policy if you were hired as their next Customer Service Agent, and that you would clearly communicate that policy to the customer. The process took 3 months. We're continually finding new ways to deliver a memorable customer experience. The Qantas Customer Service Agent recruitment process of online/offline way and submitting C/V at the official job portal by following the below details kindly check carefully. Did you develop an action plan with them? I interviewed at Qantas (Melbourne). I interviewed at Qantas (Sydney) in Jun 2017. I also look forward to a career change with a diversity of roles each day.". To gauge how you think on your feet while providing great customer service, your interviewer is posing this tricky scenario to you. Bookcar hire,car specials, commercial vehiclesandairport transfers. The key point here is to be active in the group and show the assessor you are able to work within the group. How come the meeting with your supervisor was so much more effective, and how did this meeting solve the problem exactly? First, you need to click here. Qantas are a good company to work for with regards to pay and conditions. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. "I've always prided myself on being a true professional in any job that I've held during my career. Have you ever worn a uniform at another job before? The example you share can be from an experience with a colleague, manager, or customer, just make sure that you can explain your approach with the unreasonable customer by setting the stage for the situation and explaining how your actions provided a positive outcome. This is a strong answer. This will give you the best chance of being short-listed for the next stage. Customer Service Agent (Former Employee) - San Francisco, CA - January 14, 2021. . "If confronted with this situation on the job, I would be very cordial to the customer and explain the Qantas Airways' policy on competitor price matching. Earn Qantas Points on our huge range of accommodation options worldwide. Awesome! After that they invited me to attend the Assessment day. Find out how to boost your businesses Qantas Points with a choice of American Express payment solutions. This employer has not claimed their Employer Profile and is missing out on connecting with our community. What was the end result? Your problem-solving approach to any situation will create opportunities for you to be part of innovative projects, developing and testing product enhancements. Be the first to find this interview helpful. Check outourlatesttravel dealsand Frequent Flyer offers, including flights on sale,hotel deals, car hire and more. It was 5 questions about customer services. In my job, that was ensuring that cooler temperatures were taken and recorded at set times each day, making sure all packaged food was labeled with an expiration date and all uneaten food was disposed of properly and timely. Earn Qantas Points when riding with Uber to and from eligible Australian airports. Book your perfect holiday with a flight and accommodation package. 13 Qantas Customer Service Agent interview questions and 9 interview reviews. Are you good at math? Earn Qantas Points on our huge range of accommodation options worldwide. Describe the upfront and honest approach you would take with your customer and set a timeline for finding them an answer. Qantas Customer Service Agent Interview Questions - Glassdoor Cashier duties require a strict attention to detail when accepting cash transactions and counting change back to customers. Pretty much stay calm and try defuse and resolve the situation as the Customer is irritated. As you prepare for your interview, think of a job that demonstrates the multitude of tasks you had to handle and allows you the opportunity to explain the methods and tools you used to make sure each task got done in a prioritized fashion. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. It consists of five questions. Great! On top of letting the customer know that you can't meet their need with this particular request, it is more important that you use your ability to problem solve and provide the best service possible by taking the time to search for more options for the customer. A poor customer experience and how did you handle 2. Will you cover the medical costs. Tried to book the same flights online and it said "flight full". . While your interviewer won't be looking for you to know the CASA regulations off the top of your head, they will be looking to hear that you have the ability to play by the rules if you are hired for this position. The process took 4 weeks. I guess its for if were rights person for this position. Step 6; Invited to do a medial. Interviews for Top Jobs at Qantas. After that they sent me a e-mail and asked me to do a online recorded interview, witch you just had to answer some questions front of your phone and recorded it. Your interviewer will be looking to hear that you are an agile team player who gets along well with others, is able to take direction, and is able to grab the bull by the horns and take the lead, when needed. You must create your own answers, and be prepared for any interview question in any interview. Basic question of how you handle conflict in a work place and tell me about a time you had conflict with a colleague etc. I applied online. Qantas Customer Service Representative Interview Questions Step 5; Reference checks. Qantas Employee Reviews for Customer Service Representative - Indeed By posing this question to you, your interviewer is looking to hear that you are a forward thinker who will be looking for ways to improve the overall customer experience for passengers at Qantas Airways. Read our Terms of Use for more information. They will also be looking to hear about your own personal self awareness and that you are familiar with your strengths and weaknesses when it comes to communication and how this will impact your ability to provide great customer service at Qantas Airways. why did you leave your previous job and why do you want to work with Qantas "I've always been a very caring individual that wants people to be safe and happy at all times. This is your opportunity to really sell yourself! We stayed off with a presentation followed by a group activity that we then had to present to our assessors. When you applied for the job and read the job description, this likely would have been listed as a requirement. Management is excellent. The process took 2 months. Join to connect Qantas. The hiring process at Qantas takes an average of 39.68 days when considering 136 user submitted interviews across all job titles. Customised deals, dedicated account management support, saving plans and travel policies for large companies who fly a lot. Able to implement experience over the past several years to ensure that customer satisfaction is matched. To really sell them on your ability to join their team and make an immediate impact now and into the future, try to focus your answer on the customer service aspects of the job because it is the heart and soul of the role and should be the reason why you are applying for this position. At the end of each shift, I was responsible for balancing the cash and checks in my till against the transaction registered. The best part of the job is the amazing staff who make the airline what it is. The process took 1 week. If you've already created your profile, you can sign in and access your application and personal information to . The next steps were background and security checks and finally a thorough medical which is at your own expense. Your new position as Customer Service Agent will see you performing in a professional and consistent manner to ensure the various sections achieve their customer service standards. ", "Yes, being a business owner I did need to know more than one role, sometimes I had to wear many hats!". Track updates on extreme weather or other major issues that may impact your flight. Qantas has built a reputation for excellence in safety, operational reliability, engineering and maintenance, and customer service. 7 day a week rotating rosters, (Part-time Shift work), min 20 hours per week. With our interactive map it's easy to plan your next trip using money or Qantas Points. Get the latest flight sales, accommodation offers, travel inspiration and more straight to your inbox. Customer Service Staffing Agency | Professional Alternatives In each of those roles, the key to my success was mastering the business and the products that I worked with. What is the hiring process for remote jobs at Qantas? The process took 1 week. Stage 3 was a group activity. I organized weekly meetings for us to meet, and we started with brainstorming ideas and then putting our ideas into action. If you're successful in being short-listed, you'll be invited to attend an assessment. The keys to displaying your ability to help customers in this situation are honesty, timeliness, and follow-up with the customer. I applied online. In these situations, it is important that I know our staff, their expertise, and their daily schedules to be able to get customers in touch with the right person. As a Customer Service Agent with Qantas Airways, no two work days are the same, and your ability to jump from duty to duty with ease will be essential for success in the role. Qantas Airways Limited 4.0. If so, discuss how you successfully handled this. Glassdoor users rated their interview experience at Qantas as 71.6% positive with a difficulty rating score of 3.00 out of 5 (where 5 is the highest level of difficulty). You . My current employer is required to run a criminal background check on our staff every two years. describe a time you saw a staff were doing something dangerous Anonymous Employee. Provide prompt, accurate, and friendly customer . One is your written comprehansive test, easy read and answer the questions which are all in what you just read regarding door saftey. You can submit an application for a role on our Careers siteOpens external site in a new window via the 'Apply' or 'Apply with LinkedIn' button located at the top of each job listing. If hired for this role, I would make mastering the systems I would be working in a top priority upon starting. Write down what you think is important so you can reference it when youre in the role play. Each area is marked : role play - interview- group activity and that is how you are successful all based on points, The process took 3 months. Find out more about our award-winning First and International Business cabins and more classes of travel on Qantas. There was a question about working in a high pressure environment I would soak in all in-person training and any online module training that I would be put through during my orientation. Because almost every aspect of the business at Qantas Airways, from flight scheduling, passenger ticketing, and aircraft maintenance, is housed within one of different software systems, you will be expected to pick up and run with any program that you train on and will use if hired as their next Customer Service Agent. Great job! At the end of each shift, I was required to sanitize and wipe down my register area and do any sweeping and mopping necessary. Start your trip in the exclusive surrounds of one of our world class airport lounges. I do have a tattoo on my upper arm that would never be exposed, and I always keep my hair neatly styled and cut on a regular basis. As a cashier, I was responsible for making sure the the shelves were fully stocked around my register during my shift and I would do so at times when foot traffic at the registers was slow. I applied online. Search Qantas timetables for Qantas, QantasLink and Jetstar flights. Why do you want to be a customer service agent? 2. Book city tours, hop-on-hop-off buses, organised tours and more. Very prompt. We first completed a role play this was conducted in a separate room with 2 Qantas staff followed by an interview with 2 different staff and lastly group activity which is purely to see how you work in a team - I received a letter on the Friday (2 days post assessment day) asking for references the following Monday I was asked to complete online security check approx 1 week later I was asked to complete medical at own expense The interviewer will be pleased that you're both assertive and empathetic, as well as an active listener. A poor customer experiences and how did you handle it. At some point during your conversation, your interviewer will be looking to hear about your personal motivation for becoming a Customer Service Agent at Qantas Airways. Prior to your interview, try to research the particular image standards that the airline you are interviewing with has, and be able to speak about the standards and your compliance during the interview. Find information on travel requirements and more. You appear confident, tech-savvy, and curious, all of which are great attributes that the interviewer will appreciate. In this role, you will be expected to know all of the details on flight scheduling, ticketing, baggage policies, and many other areas of the business, so you can explain details to customers in your interactions with them. What candidates say about the interview process at Qantas. Find out how to change your booking, contact your local Qantas Office and get answers to other questions. We first completed a role play this was conducted in a separate room with 2 Qantas staff followed by an interview with 2 different staff and lastly group activity which is purely to see how you work in a team - I received a letter on the Friday (2 days post assessment day) asking for references the following Monday I was asked to complete online security check approx 1 week later I was asked to complete medical at own expense Recently being a business owner I would deal with a multitude of calls ranging from customers to suppliers and contractors, so I feel I have the capacity to deal with over-the-phone matters". Can you give an example of a time when your communication style proved beneficial or helped you accomplish something? From there, my professionalism would be on display by the way that I reflect the airline's core values of honesty, integrity, pride, and excellence in all that I do at Qantas Airways. It was a simple and comfortable process , mostly talking about prior experience, challenges, technologies used, achievements, etc.
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