And all of our holidays are designed to help you Discover Your Smile. This applies to new bookings made between 23 July 2020 and 30 September 2020 for travel between 20 August 2020 and 30 April 2021 using TUI Airways flights for TUI . on your documents match your booking details. Analytische cookies helpen ons te begrijpen hoe bezoekers onze website gebruiken, door anoniem gegevens te verzamelen en te rapporteren. You do not need to contact us yourself. Cancellations are only possible on workdays during business hours (from Monday through Saturday from 9.00 am to 5.00 pm). has also worked tirelessly since 2020 to support over 560 travel and tourism entrepreneurs during the pandemic with a COVID . TUI CMO Katie McAlister explained that even having set up retail employees to operate as virtual contact centres, there was no way the business could cope with the level of demand. See gov.uk/foreign-travel-advice - for FCDO travel advice about individual destinations. Given the circumstances, TUI fly will extend its validity by one year. but we count on you to also seek information before your departure. If your holiday is cancelled, delayed or substantially changed you have the right to make a claim for loss of value, out-of-pocket expenses, or loss of enjoyment, inconvenience, or disappointment. Only if you are unable to wear a mouth mask on the plane for medical reasons do we request that you wear a splash screen, known as a face shield. Tui Cancels Nearly 200 Flights as Travel Chaos Worsens If you booked your flight in a TUI shop or on the TUI fly website, the value of the voucher equals the price you paid for your trip (including administrative expenses, extras and the cost for travel and cancellation insurance premiums, if any). Furthermore, you may have to pay a 250 fine if you failed to complete a PLF. ATOL protection does not apply to the other holiday and travel services listed on this website. The detailed terms and conditions can be found here. Reports of higher infection rates are also putting a dampener on . Tui last month reported a loss of 2bn (1.8bn) in the first nine months of its financial year after revenues crashed by 98% between April and June, the period of the most intense lockdown . The information on this page is updated during office hours, from Monday to Friday. If you are interested in an alternative flight, we will gladly discuss the possibilities with you. This applies to both the outward and the return flight. This costs more up front. Did you book a transfer with HolidayTaxis at your destination, but your trip has been cancelled? You are allowed to combine several vouchers. With Cunard you can book with confidence thanks to our flexible transfer policy, cruise protection, and travel insurance guidance. We also like to install cookies for a better user experience. If the price of the new flight is higher, we will adjust it to the original price. If you select plane, you need to enter the flight number, seat number and date of arrival. This is a nice upgrade of our Platinum (basic) Cancellation insurance, which already provides coverage for the standard guarantees. You can change your flights without a fee within 24 hours of booking, if youve made a mistake in your times or dates. TUI fly does not accept any responsibility if the passenger is denied boarding on account of inadequate travel documents or non-compliance with certain travel formalities. Amendments And Cancellations | Help | Crystal Ski Thats possible. Currently, there are 33 countries deemed at high risk of coronavirus variants, which includes all of South America, southern Africa, Portugal and the United Arab Emirates, reports Liverpool Echo. Print out this QR code or save it on a digital device and keep it at hand upon check-in or boarding. See gov.uk/foreign-travel-advice - for FCDO travel advice about individual destinations. Children traveling alone must fill in their own form. Always check the relevant rules and regulations applicable in Belgium and abroad, imposed by the competent authorities. The traveller should inform TUI Airlines Belgium NV in writing of the cancellation before the date of the flight, with indication of the reference number of the booking (s). Example: if your voucher was issued on 01/04/2020, you have until 01/04/2021 to book a new flight. This means you can: Transfer your booking to a P&O Cruises holiday of equal or higher value. TUI revealed it has cancelled flights bound for a handful of holiday destinations in its latest update to customers. While a number of holidays have resumed following the lifting of lockdown restrictions . Crystal Ski Holidays is a trading name of TUI UK Limited, a member of TUI Group. Click on the link Corona Measures at your destination. Many people are not aware of this, but you have an alternative to cancelling your TUI holiday sell it to another person and get your refund that way. Unfortunately, you cannot change the dates of your holiday, as this will be treated as a cancellation of your booking. Jet2, easyJet, TUI and Ryan Air have all updated their coronavirus policies after the news of the quarantine hotels. . You should be aware of the fact that access to the airport can be denied if you or one of your travelling companions have symptoms prior to the flight. Other airlines including Wizzair wont allow you to rebook for free even if you test positive for Covid-19, unless you specifically opted for a flexible fare when booking. Here, we answer all your frequently asked questions about COVID-19. EU Digital Corona Certificate (proof of vaccination, recovery or negatif test). TUI has updated their travel warning for passengers as the new Omicron variant leads to border closures and cancelled flights. You should take into account a processing time of approximately 6 weeks, due to the large number of requests. Entry Requirements. Please note: you should take into account the fact that the suppliers terms and conditions may change at any time. This programme offers these small-scale entrepreneurs the funds and professional support they need to help recover after the COVID-19 pandemic. If you are unable to present the code, you will be denied access to the plane. Easyjets Freedom to change policy was in place until 31 March 2022, giving customers the option to change their flights for free up to two hours before departure, with the possibility to rebook new flights until September 2022. TUI has cancelled most of its holidays due to the coronavirus Covid 19: Information on the current situation - TUI Villas Though travel corridors are in place, allowing for quarantine-free travel for Britons, these can change . About TUI MyTUI app Cookies Notice Manage Cookie Preferences Privacy Notice Terms & conditions Ways to Pay Media Centre Travel Jobs Affiliates Discover Google Play Store App Store for Ios Travel Money Holiday Budget Calculator TUI Group document.getElementById("copyRightYear").innerHTML = "© "+new Date().getFullYear() + " TUI Group"; First Choice Holiday Brochures Holiday Weather Holiday Competitions How to Raise a Concern? Entry Requirements | Travel With Confidence | TUIHolidays.ie Youll need to let Jet2 know at least three days before your departure and if rebooked tickets are more expensive, youll need to pay the difference. When the authorities and ministries abroad communicate updates and have considerably stepped up the measures already taken, these areas are regarded as affected areas. This policy does not apply to holidays departing from 1 May 2022. TUI, Jet2, easyJet and Ryanair's rules if you want to change your If this sounds like the better option, read the last section below Can I sell my TUI holiday. Attention: a refund is only possible if you have not yet used the voucher. Tui losses narrow but it weighs up cuts to winter travel schedule Service on board has been adjusted so as to maximally limit contact. Following hundreds of flight cancellations in May and June, BA has scrapped its generous book with confidence' policy, which allows customers to make fee-free changes and cancellations. This website will provide you with information on the protection that applies in the case of each flight before you make your booking. Can you no longer use your TUI Holiday and you would like to sell it to recover your money? This . Babies and children under the age of 12 travelling with an adult, can be included in the form of the adult accompanying them. The refund credit is valid as soon as you receive it and is being issued to you as your package holiday will no longer be able to . The issue date and the expiry date of the initially issued voucher will remain applicable. There may be additional fees on top of the amendment fees you will have to pay to airlines and transportation providers. Family members and/or friends who drop you off at the airport are requested not to enter the airport building. The table below outlines the amendment fees you must pay to TUI. See Travel Aware page - for travel advice from TUI. Luckily, SpareFare.net is here to help! We recommend you to first contact your airline to find out whether your flight can still take place, can be postponed or changed. You need to have the hard copy of the negative test result with you and be able to show it at all times. 1,34 per minute), They will gladly make the booking for you. Airlines offering fare flexibility - Travel Help - Google Pandemic protection: holiday guarantee insurance for all TUI customers Britain's biggest holiday company is seeking to reassure prospective customers by offering cover for passengers against coronavirus -related problems. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. You can do this while you check in online, which is possible from 24 to 6 hours before departure. The advice can change so check regularly for updates. Whether your flight will take place depends on your destination and the flight schedule. Please take into account that your body temperature may be checked at the airport and that a fever may be a reason not to allow you on the flight. What's more, you can choose to book a Green & Fair holiday, and for every one of these bookings we also donate 1 per adult and 50p per child to the TUI Care Foundation. The Impact of COVID-19 on TUI: Case Study - Research and Markets Some destinations already accept a certificated obtained from MijnGezondheid.be, Mijn burgerprofiel or via the mobile app CovidSafeBe as proof of vaccination. See gov.uk/travelaware and follow @FCDOtravelGovUK on Twitter and Facebook.com/FCDOtravel - for the latest general FCDO travel advice, including coronavirus travel guidance, security and local laws, and passport and visa information. If a TUI holiday is cancelled due to coronavirus, customers are able to change their booking to a . TUI fly is your trusted partner for safe travelling. The Foreign, Commonwealth & Development Office (FCDO) and National Travel Health Network and Centre have up-to-date advice on staying safe and healthy abroad. If you cancel altogether more than 14 days before your flight is due to depart and want a refund, you will be charged 60 (51) per passenger, per flight. You can contact the TUI Customer Service Center by telephone at +32 (0) 2 717 86 60. Note: our customary TUI fly Shop & Caf magazine will temporarily not be available on board. This measure applies to all TUI fly flights that had to be/are cancelled due to the coronavirus and for which TUI fly has issued/issues a voucher. Your file will be processed as soon as possible. The e-mail will contain all necessary information. Please take into account that you have to retain or upgrade your insurance products. Martin Lewis on how to get TUI refund for cancelled flights & holidays How do I cancel or change my booking and how much will it cost me? . And this Intercontinental - where Decman booked - two days prior. TUI is happy to help you! At the airport. Travel With Confidence | First Choice Holiday Promise | FirstChoice.co.uk For some destinations, you dont need to take a test if you have been fully vaccinated for at least 14 days. If we already have your payment details, the amount will be refunded automatically through the same channel and you need not do anything.